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    FAQs

    What’s the idea behind theshemajewelry.com?

    There has been a need of a high end internet retailer for Israeli and Jewish themed jewelry. We offer only the finest quality hand crafted 14K gold merchandise.

     

    Is theshemajewelry.com authentic?

    All styles in our collection are imported from Israel. Each piece is hand inspected to assure our customers the finest, most durable jewelry on the market.

     

    Will we have new designs coming in?

    Our designers in Israel have several new designs in pre-production. Once the designs have been approved and quality inspected they will be added to the line.

     

    Why don’t we offer 3000 choices?

    Our jewelry is hand crafted by experienced artisans in Israel using the finest quality 14K gold and select diamonds. We’re not competing with the countless lo-end intrernet stores, but offer a fine hi-end product that can be treasured for years to come.

    How do I care for my jewelry?

    Our jewelry is treated to resist tarnishing, but sometines a quick touch-up is needed. To do so, we recommend   using a jewelry polishing cloth.

     

    Do not use liquid silver polish as it removes the oxidation off the pendants and bracelets. It is also recommended that you remove your jewelry before coming into contact with water, hot tubs or pools, as exposure to harsh chemicals can alter the appearance of your Shema product.*

     

    What is your return policy?

    Theshemajewelry.com will accept returns on defective products that are returned within twelve months of the date of sale. Returns must be made to theshemajewelry.com, 515 Rt 73 South, Marlton, NJ 08053. Proof of purchase is required.

     

    *General wear and tear are not covered by theshemajewelry.com Warranty Policy. This includes damage from using liquid silver polish on the product, wearing it in pools or hot tubs and normal fading on oxidized items.

    Customer Service

    Always Free Shipping

    FREE PRIORITY MAIL - Shipping on all orders to all 50 states and overseas military addresses. We do not ship to other overseas address.

    P.O. Boxes

    Orders to P.O. boxes can only be shipped through United States Postal Services. Unfortunately, there is no tracking these packages until they have arrived.

    How fast do we ship?

    Products usually ship same business day if order is placed before 4pm Eastern Time. Regualr shipping time is 3-5 business days. You will be emailed promptly if your item is out of stock. 

    When do we charge your credit card?

    Credit cards are not processed until orders are ready to ship. If item(s) on your order are not in stock, your card will not be charged until the product has come in and is ready to ship. 

    Why do we need your e-mail address?

    We need your email address to send you confirmations and to enable you to check your order status online. We do not sell or rent your email information to anyone else.

    How many days do you have make a return?

    You have 30 days to return your order.

    www.theshemajewelry.com is a 100% secure site.

    www.theshemajewelry.com is 100% secure. We are covered by COMODO to keep your information secure, and encrypted any time that any personal information is submitted such as your name, phone number, address, or credit card.

    Our security certificate allows our web server to encrypt or scramble the information you send over the internet so that it is protected from anyone else seeing it. It also allows us to de-encrypt or unscramble it when it gets to us. Additionally we are scanned daily to protect us from hackers to further protect your personal information.